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Effective Complaint Handling for Front Liners & Managers

    Home Effective Complaint Handling for Front Liners & Managers

    Problem Solving & Decision Making

    Essentials Tools For Front Liners & Managers in Effectively Handling Complaints

    Front liners are the face of an organisation. They are the first persons deal with customers, and they also are the first people who deal with complaints. Similarly, managers are also the same. Managers are expected to understand their subordinates’ needs and understand their challenges in order to keep the team motivated.

    This program will equip the participants to recognise types of customers and to understand how to deal with several scenarios of complaint. Participants will learn how to deal and manage the situation to the best interest of all parties involved. This program will also address the motivational state and stress aspect of the participants who have to deal with the difficult situation.

    Workshop Objective

    • Introduction to customers/clients, and understanding the types of customer/clients
    • Understanding the body language when dealing with customer/clients’ complaints
    • Handling complaint effectively
    • Dealing with Stress (Stress Therapy) and Emotional Healing to maintain Self-Motivation as front-liners & managers
    • Formulating the evaluation and work plan

    Who Should Attend

    Professionals who are the front-liners of organisations, and managers who are in customer service areas, as well as any professionals who deals with external or internal customers in their day-to-day assignments.

    Duration: 2 Days

    Investment: Call Us

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    Whether you’re an organisation that needs to train a group of your staffs or
    a single professional wanting to upgrade your qualifications, we are here for you.

    Together, we can achieve the results you want.

    Call Our Team
    Ms. Elina Faradini +628 1212 30 5959
    Ms. Alila Okta +628 1212 25 5959
    or contact our Representative Office here.

    “To rely on rustics and not prepare is the greatest of crimes; to be prepared beforehand for any contingency is the greatest of virtues.”
    Sun Tzu
    A Chinese general, military strategist, and philosopher of ancient China
    “Perfection is not attainable, but if we chase perfection we can catch excellence.”
    Vince Lombardi
    American football player, coach, and executive.
    “Live as if you were to die tomorrow. Learn as if you were to live forever.”
    Mahatma Gandhi
    Leader of the Indian independence movement
    “To improve is to change; to be perfect is to change often.”
    Winston Churchill
    Prime Minister of the United Kingdom

    Our Mission

    It’s our aim to create a fresh range of new opportunities for the people of Indonesia, helping individuals and professionals open up their landscape to new, high value opportunities.

    This will create a sustainable and long-term operation for HarveySterling Indonesia and beyond, building real connections between sound business practice and smart theoretical approaches.

    Our Commitment

    It’s our aim to always ensure that we deliver a solution built around connecting our opportunities to the demands and needs of our partners.

    With our experience and our passion for change and progression, HarveySterling Indonesia wants to be at the vanguard of any progressive change that occurs across Indonesia, and wants to play a major role in helping other people play their part in progressive development solutions.

    HarveySterling Indonesia

    HarveySterling Indonesia is part of
    ATV Business Group

    Kota Kasablanka. Tower A. 38th Fl.
    Jl. Casablanca Raya Kav 88
    Jakarta 12870
    Indonesia

    Ms. Elina +628 1212 30 5959
    Ms. Alila +628 1212 25 5959
    Ms. Winny +62 878 77 33 5959
    enquiry @ harveysterlingindonesia . com

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    © 2021 HarveySterling Indonesia | Managed by Accoladia Group | All Rights Reserved
    • Home
    • About Us
      • Our Mission & Commitment
      • Our Values
      • Our Facilitators
    • Partnerships
      • Corporate Partners
      • Global Partnership
        • Global Partnership Programmes
    • Programmes
      • First Column
        • Project Management Fast Track
        • Dynamic PMP® Preparation Programme (with Official PMI® Access)
        • Project Management For Non-PM
        • High Impact Presentation Skills
        • Finance For Non Finance Managers
        • HR Management Fundamentals
        • Budgeting Skills for Professionals
        • Problem Solving & Decision Making
      • Second Column
        • Communication Skills For Spvs. & Managers
        • Change Management For Professionals
        • Negotiation Skills For Professionals
        • Effective Customer Service
        • Essential Sales Skills for Non-Sales
        • Effective Public Speaking for Professionals
        • Coaching & Counselling for Managers
      • Third Column
        • Marketing Essentials for Non-Marketing
        • Human Resources For Non HR
        • Leadership Development Programme
        • Comprehensive Team Building
        • Effective Supervisory Skills
        • Emotional Intelligence For Professionals
        • Motivating Skill for (New) Managers
      • Fourth Column
        • Comprehensive L&D Management
        • First Time Manager Programme
        • Professional Executive Assistant
        • Self Esteem & Assertiveness For All
        • Basic Interpersonal Skills For All
        • Effective Complaint Handling
        • Time Management for All
    • Articles
    • Contact
    HarveySterling Indonesia