Front liners are the face of an organisation. They are the first persons deal with customers, and they also are the first people who deal with complaints. Similarly, managers are also the same. Managers are expected to understand their subordinates’ needs and understand their challenges in order to keep the team motivated.
This program will equip the participants to recognise types of customers and to understand how to deal with several scenarios of complaint. Participants will learn how to deal and manage the situation to the best interest of all parties involved. This program will also address the motivational state and stress aspect of the participants who have to deal with the difficult situation.
