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Effective Customer Service

    Home Effective Customer Service

    Effective Customer Service

    Acquiring The Effective Customer Services Skills For Professionals

    Business is not as usual any longer. Businesses are now growing towards services. New product line-ups are getting more and more competitive between the ‘old players’ and ‘new comers’. Customers can pick and chose the products that fit their needs from many sources. However, one thing that irreplaceable is customer services. Customers would feel the attachment to a certain product or services, when they felt appreciated and catered.

    This training program tries to build the awareness and spirit in providing better customer service for your organisation who struggle to build such customer-oriented culture. Through this training, participant will have a better understanding the importance of customer service approach whilst at the same time practices its principles in real world scenario.

    This program will cover the critical elements of customer service that can win customers back and help the organisation in their competition.

    Workshop Objective

    • Understanding the definition and elements of customer services
    • Understanding the customers, their demands, and their standards of services
    • Formulating the fit body language, empathy, listening skills, and answering skills
    • Understanding the best practices on customer call centers
    • Understanding the difficulty in delivering a good solution for customer complaints
    • Understanding the steps to be a problem solver
    • Dealing with stress being a customer service personnel

    Who Should Attend

    This workshop is aimed at any professionals who are expected to build excellent customer relationships, both within and outside the organisation.

    Duration: 2 Days

    Investment: Call Us

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    Building Customer Service Mindset

    Whether you’re an organisation that needs to train a group of your staffs or
    a single professional wanting to upgrade your qualifications, we are here for you.

    Together, we can achieve the results you want.

    Call Our Team
    Ms. Elina Faradini +628 1212 30 5959
    Ms. Alila Okta +628 1212 25 5959
    or contact our Representative Office here.

    “To rely on rustics and not prepare is the greatest of crimes; to be prepared beforehand for any contingency is the greatest of virtues.”
    Sun Tzu
    A Chinese general, military strategist, and philosopher of ancient China
    “Perfection is not attainable, but if we chase perfection we can catch excellence.”
    Vince Lombardi
    American football player, coach, and executive.
    “Live as if you were to die tomorrow. Learn as if you were to live forever.”
    Mahatma Gandhi
    Leader of the Indian independence movement
    “To improve is to change; to be perfect is to change often.”
    Winston Churchill
    Prime Minister of the United Kingdom

    Our Mission

    It’s our aim to create a fresh range of new opportunities for the people of Indonesia, helping individuals and professionals open up their landscape to new, high value opportunities.

    This will create a sustainable and long-term operation for HarveySterling Indonesia and beyond, building real connections between sound business practice and smart theoretical approaches.

    Our Commitment

    It’s our aim to always ensure that we deliver a solution built around connecting our opportunities to the demands and needs of our partners.

    With our experience and our passion for change and progression, HarveySterling Indonesia wants to be at the vanguard of any progressive change that occurs across Indonesia, and wants to play a major role in helping other people play their part in progressive development solutions.

    HarveySterling Indonesia

    HarveySterling Indonesia is part of
    ATV Business Group

    Kota Kasablanka. Tower A. 38th Fl.
    Jl. Casablanca Raya Kav 88
    Jakarta 12870
    Indonesia

    Ms. Elina +628 1212 30 5959
    Ms. Alila +628 1212 25 5959
    Ms. Winny +62 878 77 33 5959
    enquiry @ harveysterlingindonesia . com

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    • Home
    • About Us
      • Our Mission & Commitment
      • Our Values
      • Our Facilitators
    • Partnerships
      • Corporate Partners
      • Global Partnership
        • Global Partnership Programmes
    • Programmes
      • First Column
        • Professional Project Management
        • PMP Fast Track Programme
        • Project Management For Non-PM
        • High Impact Presentation Skills
        • Finance For Non Finance Managers
        • HR Management Fundamentals
        • Budgeting Skills for Professionals
        • Problem Solving & Decision Making
      • Second Column
        • Communication Skills For Spvs. & Managers
        • Change Management For Professionals
        • Negotiation Skills For Professionals
        • Effective Customer Service
        • Essential Sales Skills for Non-Sales
        • Effective Public Speaking for Professionals
        • Coaching & Counselling for Managers
      • Third Column
        • Marketing Essentials for Non-Marketing
        • Human Resources For Non HR
        • Leadership Development Programme
        • Comprehensive Team Building
        • Effective Supervisory Skills
        • Emotional Intelligence For Professionals
        • Motivating Skill for (New) Managers
      • Fourth Column
        • Comprehensive L&D Management
        • First Time Manager Programme
        • Professional Executive Assistant
        • Self Esteem & Assertiveness For All
        • Basic Interpersonal Skills For All
        • Effective Complaint Handling
        • Time Management for All
    • Articles
    • Contact
    HarveySterling Indonesia