Effective Customer Service

Business is not as usual any longer. Businesses are now growing towards services. New product line-ups are getting more and more competitive between the ‘old players’ and ‘new comers’. Customers can pick and chose the products that fit their needs from many sources. However, one thing that irreplaceable is customer services. Customers would feel the attachment to a certain product or services, when they felt appreciated and catered.

This training program tries to build the awareness and spirit in providing better customer service for your organisation who struggle to build such customer-oriented culture. Through this training, participant will have a better understanding the importance of customer service approach whilst at the same time practices its principles in real world scenario.

This program will cover the critical elements of customer service that can win customers back and help the organisation in their competition.

• Understanding the definition and elements of customer services
• Understanding the customers, their demands, and their standards of services
• Formulating the fit body language, empathy, listening skills, and answering skills
• Understanding the best practices on customer call centers
• Understanding the difficulty in delivering a good solution for customer complaints
• Understanding the steps to be a problem solver
• Dealing with stress being a customer service personnel

This workshop is aimed at any professionals who are expected to build excellent customer relationships, both within and outside the organisation.