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Effective Complaint Handling for Front Liners & Managers

    Home Portfolio Effective Complaint Handling for Front Liners & Managers
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    Effective Complaint Handling for Front Liners & Managers

    Essentials Tools For Front Liners & Managers in Effectively Handling Complaints
    January 16, 2017
    0

    Front liners are the face of an organisation. They are the first persons deal with customers, and they also are the first people who deal with complaints. Similarly, managers are also the same. Managers are expected to understand their subordinates’ needs and understand their challenges in order to keep the team motivated.

    This program will equip the participants to recognise types of customers and to understand how to deal with several scenarios of complaint. Participants will learn how to deal and manage the situation to the best interest of all parties involved. This program will also address the motivational state and stress aspect of the participants who have to deal with the difficult situation.

    This training program is specifically designed to equip you with ways to evaluate your career, and facilitate you to develop the motivation to be progressive person who actively contributes in creating positive vibe at the workplace. This training program also designed to help you identify and manage demotivating issues as part of your challenges to stay positive and to continuously drive your best self-actualisation for your career advancement.

    Programme Details
    (Objectives, Duration, Investment, Target Audience, etc.)

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    Category:
    Marketing
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    Marketing

    Our Mission

    It’s our aim to create a fresh range of new opportunities for the people of Indonesia, helping individuals and professionals open up their landscape to new, high value opportunities.

    This will create a sustainable and long-term operation for HarveySterling Indonesia and beyond, building real connections between sound business practice and smart theoretical approaches.

    Our Commitment

    It’s our aim to always ensure that we deliver a solution built around connecting our opportunities to the demands and needs of our partners.

    With our experience and our passion for change and progression, HarveySterling Indonesia wants to be at the vanguard of any progressive change that occurs across Indonesia, and wants to play a major role in helping other people play their part in progressive development solutions.

    HarveySterling Indonesia

    HarveySterling Indonesia is part of
    ATV Business Group

    Kota Kasablanka. Tower A. 38th Fl.
    Jl. Casablanca Raya Kav 88
    Jakarta 12870
    Indonesia

    Ms. Alila +628 1212 30 5959
    Ms. Winny +62 878 77 33 5959
    enquiry @ harveysterlingindonesia . com

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    • Home
    • About Us
      • Our Mission & Commitment
      • Our Values
    • Partnerships
      • Corporate Partners
      • Global Partnership
        • Global Partnership Programmes
    • Programmes
      • First Column
        • Extensive Project Management
        • Dynamic PMP® Preparation Programme (with Official PMI® Access)
        • Project Management For Non-PM
        • High Impact Presentation Skills
        • Finance For Non Finance Managers
        • HR Management Fundamentals
        • Budgeting Skills for Professionals
        • Problem Solving & Decision Making
      • Second Column
        • Communication Skills For Spvs. & Managers
        • Change Management For Professionals
        • Negotiation Skills For Professionals
        • Effective Customer Service
        • Essential Sales Skills for Non-Sales
        • Effective Public Speaking for Professionals
        • Coaching & Counselling for Managers
      • Third Column
        • Marketing Essentials for Non-Marketing
        • Human Resources For Non HR
        • Leadership Development Programme
        • Comprehensive Team Building
        • Effective Supervisory Skills
        • Emotional Intelligence For Professionals
        • Motivating Skill for (New) Managers
      • Fourth Column
        • Comprehensive L&D Management
        • First Time Manager Programme
        • Professional Executive Assistant
        • Self Esteem & Assertiveness For All
        • Basic Interpersonal Skills For All
        • Effective Complaint Handling
        • Time Management for All
    • Articles
    • Contact
    HarveySterling Indonesia